National Certificate in Tourism (Core Skills) - Level 3

People awarded with this qualification are able to demonstrate customer service and communication skills. The qualification also recognises the skills involved in using the English language, and mathematics in the context of the tourism and travel industry. The elective sections recognise the diversity of tourism workplaces and allow candidates to select tourism standards relevant to their workplace and career direction, which includes skills in retail and sales, and competencies from a broad range of NQF domains.

This qualification can be studied in a pre-employment environment, however it also provides an excellent training platform for new entrants to the industry. People who have been working in front-line positions within the industry for a number of years are likely to be able to achieve some, if not all, of the qualification via a Recognition of Current Competency (RCC) process. People enrolled in programmes leading to the award of this qualification may be assessed on the job in a wide range of tourism or travel contexts, or off the job.

This qualification follows on from the National Certificate in Tourism and Travel (Introductory Skills) (Level 2) [Ref: 0875]. It serves as a prerequisite qualification for the majority of higher level tourism industry qualifications including the National Certificate in Travel (Level 3) [Ref: 0112], the National Certificate in Tourism (Guiding) with strands in Excursion Guiding, and Attraction Guiding [Ref: 0901], or the National Certificate in Adventure Tourism (Level 4) [Ref: 1099] to support the technical skills contained in these qualifications.