Crown Certificate in International Hospitality Hotel Services and Reception Operations - Level 3
This course will give you the skills you need to succeed in the dynamic hotel industry. You will learn to control advanced reservations for accommodation, deal with leisure and corporate clients, gain a good grounding in business, computing and hospitality sales and marketing. We also train you on Fidelio computerised reservation system.
- Qualification Number: CI 436
- Embedded national
qualification or CAA licence/rating: National Certificate in Hospitality (Front Office) - Level 3 - Level: 3
Topics Include:
Crown induction programme
Marriott Hotel Excellence Training Certificate
Destinations: New Zealand, Australia, USA & Canada, and South West Pacific
Communication and customer service skills
International reception services
Reservations procedures
Foreign exchange
Concierge
Telephone systems
Security in the hospitality industry
Guest accounting procedures
Domestic and international accommodation
Hotel front office
Fidelio international hotel reservation training
International Air Transport Association (IATA) world geography
Cruises
Employment relations
Domestic and international travel
Business administration
Travel and tourism training modules
Industry visits
Industry guest speakers
One week introductory career options: (1) Flight Attendant or (2) Hospitality or (3) Destination United Kingdom
Course achievement:
Crown Certificate in International Hospitality (Hotel Services and Reception Operations)
London City and Guilds International Diploma of Reception Operations and Services (Internationally recognised)
National Certificate in Hospitality Front Office Level Three
Marriott Hotel Excellence Certificate (Internationally recognised)
Please ask for details for unit standards, units and credits
