Crown Certificate in Hospitality Hotel Front Office - Level 3
This course will give you the skills you need to succeed in the dynamic hotel industry. You will learn to control advanced reservations for accommodation, deal with leisure and corporate clients, handle group arrivals and departures, talk about New Zealand confidently, help guests with their travel requirements and work confidently with foreign exchange.
- Qualification Number: CI 424
- Embedded national
qualification or CAA licence/rating: National Certificate in Hospitality (Front Office) - Level 3 - Level: 3
Topics Include:
Crown induction programme
Marriott Hotel Excellence Training Certificate
Destinations Australia and South West Pacific
Communication and customer service skills
Foreign exchange
Telephone systems
Security in the hospitality industry
International reception services
Reservations procedures
Guest accounting procedures
Domestic and international accommodation
Hotel front office
Fidelio international hotel reservation training
International Air Transport Association (IATA) world geography
Cruises
Employment relations
Domestic travel
Business administration
Travel and tourism training modules
Industry visits
Industry guest speakers
Course Achievement:
Crown Certificate in Hospitality (Hotel Front Office)
National Certificate in Hospitality Front Office Level Three
Marriott Hotel Excellence Certificate (Internationally recognised)
Please ask for details for unit standards, units and credits.
