Neera Giri: Manager, Whitianga Visitor Information Centre
What made you want to work in this industry? Who inspired you?
I was a primary school teacher for eight years specialising in autism and Aspergers syndrome. There wasn’t as much work available as I wanted so I decided to try for a role in the tourism industry. I applied for the i-SITE Manager role about two years ago. I’ve travelled the world and I live in paradise so it made sense to share those experiences with visitors to the Coromandel.
What training path are you currently on, and how far have you to go before you finish?
I have completed a National Certificate in Tourism (Visitor Information) (Level 4) through ATTTO, with my staff. We would egg each other on and set aside time in the day to work towards our qualification. I’m very proud of my staff - I’ve been to university so am used to study but it’s really cool to see my frontline staff achieve qualifications and get closer to their full potential even when they sometimes felt like giving up.
It’s been great to learn more about business. I’m a people person so those skills come naturally to me but I’d like to progress onto business papers. Perhaps the National Certificate in Business (First Line Management) (Level 3 and 4). I’m really into keeping up professional development and upskilling.
What is the best part of working in the tourism sector?
Definitely the opportunity to meet the rest of the world. The world comes to me so I don’t have to go to the rest of the world, which is great! I love being front of house, much more than being in the back office. And of course, I love familiarisation tours!
What has been the biggest challenge in your career so far?
Managing the i-SITE and studying at the same time is a challenge. There are many responsibilities, like doing the wages and rosters. Sometimes there are just not enough hours in the day.
Where do you see your future in the industry?
I never thought I would be doing anything other than teaching, but this career change has allowed me to go further into business. I get excellent support in my professional development opportunities and who knows where I can go.
The i-SITE Visitor Information Network employs around 500 staff in 90 i-SITE Centres around New Zealand. i-SITE staff are local travel experts, helping visitors to their regions plan and book their travel, accommodation and activities, both in their town and around New Zealand.
With support from i-SITE New Zealand, which is a subsidiary of Tourism New Zealand, there are fantastic careers and professional development opportunities for i-SITE people who are passionate about welcoming visitors and giving a great customer experience.
